Terms & Conditions
Effective Date: 21 August 2025
Welcome to Glidex Solar. This website, glidexsolar.com(the “Site”), is operated by Glidex Solar (Pty) Ltd (“we”, “us”, or “our”). By accessing or using our Site, making a purchase, or using our services, you (“you”, “your”, or “customer”) agree to comply with and be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the Site, including customers, browsers, vendors, and contributors of content. If you do not agree to these Terms, you must not access or use the Site or our services.
Our Site is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in South Africa (18 years old) or that you have obtained consent from a legal guardian to use our Site. You agree not to use our products for any illegal or unauthorised purpose and agree to comply with all applicable laws, including intellectual property and data protection laws.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service or the Site without our express written permission.
3. Accuracy, Completeness, and Timeliness of Information
We make every effort to ensure that the information provided on our Site is accurate and up to date. However, we are not responsible for errors, omissions, or outdated information. Your use of the Site is at your own risk.
4. Modifications to the Service and Prices
Prices for products are subject to change without notice. We may modify or discontinue products or services without prior notice. We will not be liable to you or any third party for such modifications or discontinuations.
5. Products and Services
Products displayed on the Site may be available exclusively online. Some products may be limited in quantity and subject to return or exchange only under our Refund Policy. We strive to display product images and descriptions accurately, but we cannot guarantee exact matches due to variations in screen displays.
We reserve the right to limit sales of products or services to specific regions, individuals, or orders. We may also limit the quantities of any products or services offered and discontinue any product at any time without prior notice.
6. Billing and Account Information
We reserve the right to refuse any order placed with us. In our discretion, we may limit or cancel quantities purchased per person, household, or order. You agree to provide current, accurate, and complete purchase and account information for all orders and to promptly update your information to ensure successful transactions and communication.
For details on returns and refunds, please refer to our Refund Policy.
7. Third-Party Tools and Services
We may provide access to third-party tools or integrations, such as payment gateways or analytics platforms. These are provided “as is” and “as available,” without any warranties. Use of third-party tools is at your own risk, and you should review and agree to their terms before using them.
8. Third-Party Links
The Site may include links to third-party websites. We are not responsible for the content, accuracy, or operations of any third-party websites. Any transactions conducted with third-party providers are solely between you and the third party.
9. User Comments and Feedback
By submitting comments, reviews, or suggestions to us, you grant us the right to use, reproduce, and distribute your content without compensation. You agree not to post content that is unlawful, offensive, defamatory, or infringes on the rights of others. We reserve the right to remove content that violates these rules.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
From time to time, there may be information on the Site that contains typographical errors, inaccuracies, or omissions related to pricing, product descriptions, promotions, or availability. We reserve the right to correct these errors and update or cancel orders without notice, including after an order has been submitted.
12. Prohibited Uses
You may not use the Site or its content for any unlawful or unauthorised purpose, to solicit others to perform unlawful acts, to violate intellectual property rights, to harass or harm others, to transmit viruses or harmful code, to collect or track personal information, or to interfere with the security of the Site. Violation of this section may result in termination of your access to the Site.
13. Disclaimer of Warranties and Limitation of Liability
All products and services are provided “as is” and “as available,” without warranties of any kind, except those required by South African law. We do not guarantee uninterrupted, error-free service. To the fullest extent permitted by law, Glidex Solar is not liable for damages arising from the use of our Site or products, including lost profits, lost data, or consequential damages.
14. Indemnification
You agree to indemnify and hold harmless Glidex Solar, its directors, employees, contractors, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.
15. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
16. Termination
These Terms remain in effect until terminated by either party. If we believe you have violated these Terms, we may suspend or terminate your access to the Site immediately and without notice.
17. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Glidex Solar and supersede any prior agreements or communications.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA) and the Consumer Protection Act (CPA).
19. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on our Site. Continued use of the Site after changes are posted constitutes your acceptance of those changes.
20. Contact Information
For any questions about these Terms, please contact us info@glidexsolar.com